Cleaning Service Policies

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To ensure the best experience for our residential and commercial clients, we’ve outlined the following service policies:

We take pride in our work. If you're not satisfied with any aspect of your cleaning, please contact us within 24 hours, and we will return to address the issue at no additional cost.

Clients are responsible for providing access to the property at the scheduled service time. If access is not available, a cancellation or lock-out fee may apply.

We require a minimum of 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours' notice may be subject to a fee up to 50% of the scheduled service.

Payment is due upon completion unless prior arrangements have been made. We accept credit/debit cards, checks, Zelle, and ACH. Invoicing is available for recurring commercial clients.

To protect our staff and deliver effective service, work areas must be free of hazards, clutter, or biohazards. Heavy lifting or high-reach services must be discussed and approved in advance.

We love pets, but for safety, we ask that they be secured during service. For residential clients, please let us know if anyone will be home during service. For commercial spaces, we work around your operational hours as needed.

We provide all standard cleaning supplies and equipment. If you have specific products you'd like us to use, please inform us in advance.

Our team handles every space with care. In the unlikely event of damage, please report it to us within 24 hours so we can investigate and resolve the issue appropriately.

All client information and access details are kept strictly confidential. We respect your space and your privacy at all times.